Help Centre

Labserve is the dedicated laboratory service organisation formed from the integration of C&M Scientific and Northern Balance.

It brings together decades of engineering expertise to deliver a comprehensive, integrated approach to laboratory equipment servicing and support.

By combining expertise, resources, and coverage, we are able to:

• Offer a broader range of services
• Provide improved national coverage
• Increase engineering capacity
• Deliver a more responsive and efficient service

This ensures we can better support the evolving needs of modern laboratories and operational environments.

You will continue to receive the same high level of service, with added benefits:

• The same trusted engineers and support teams
• Continuity in relationships and service delivery
• Access to a wider range of services and expertise

For most customers, this is simply a brand evolution supported by enhanced capability.

No. Labserve is designed to ensure complete continuity:

• All existing services continue as normal
• Existing orders are fulfilled as expected
• Current accreditations remain fully valid
• Service locations and coverage remain unchanged

You can expect the same reliability and consistency.

Labserve provides a full range of laboratory equipment support services, including:

• Servicing and preventative maintenance
• Equipment repair
• Calibration (including UKAS ISO 17025 where applicable)
• Validation and temperature mapping
• Maintenance contracts and compliance support

We support equipment across the full laboratory lifecycle. You can see a full list of our capabilities here.

Labserve supports your equipment throughout its entire lifecycle, from installation and calibration through to ongoing maintenance, repair, and eventual replacement.

This approach helps maximise equipment performance, extend lifespan, and ensure ongoing compliance.

Labserve supports a wide range of laboratory and operational equipment, including:

• Storage & temperature control: fridges, freezers, incubators
• Weighing & measurement: balances, scales, meters
• Sample preparation & handling: pipettes, pumps, stirrers
• Sterilisation & containment: autoclaves, cabinets, ovens
• Analytical & monitoring equipment: microscopes, water systems spectrophotometers

As a general rule, we can support most laboratory equipment types across multiple manufacturers. You can see a full list of our capabilities here.

Yes. Through WeighAssured by Labserve, we provide dedicated support for weighing and measurement systems used in your production and warehouse environments.

This includes calibration, repair, preventative maintenance, and support for all weighing equipment from goods in through to goods out, ensuring accuracy, compliance, and reliability across critical processes.

Yes. Labserve supports equipment from a wide range of manufacturers, so you can rely on a single provider for multiple types of laboratory equipment.

If you have a specific requirement, our team will be happy to advise on the best solution. Please contact us here.

Labserve supports organisations across a wide range of sectors, including:

• Healthcare, clinical and blood services
• Pharmaceuticals, biotechnology and life sciences
• Academia and research
• Food and beverage
• Chemicals and environmental testing

Our services are tailored to meet the specific requirements of each sector.

Labserve provides coverage across the UK and Ireland, with regionally based engineers enabling fast, flexible response and local support.

While we operate nationwide, we also have established regional sites across the North, Midlands and South of England, as well as Scotland, Northern Ireland and the Republic of Ireland.

Labserve provides calibration, validation, and documentation services designed to support regulatory compliance and audit readiness.

Our services help ensure your equipment meets required standards and performs reliably in regulated environments.

You are audit ready with immediate access to all of your documentation via our documentation portal.

We offer flexible service agreements tailored to your needs, including:

• Planned preventative maintenance visits
• Calibration and compliance packages
• Multi-year service agreements
• Fully inclusive service options

We work with you to build a solution that fits your laboratory and operational requirements. With 24-hour SLA contracts available for mission-critical equipment, we can tailor your agreement to help minimise downtime and ensure continuity of operations.

Yes. By bringing together resources and expertise, Labserve is designed to deliver:

• Faster response times
• Greater engineering availability
• Broader technical capability
• Improved national coverage

Your equipment will be supported by experienced engineers and technical teams with multi-disciplinary expertise across laboratory and operational environments.

Our teams are focused on delivering accurate, reliable, and compliant outcomes every time.

Quality underpins everything we do at Labserve. To ensure consistent, reliable service delivery, we maintain a structured quality management system supported by experienced engineers and independently assessed calibration processes.

All relevant accreditations, including ISO and UKAS certifications, are maintained to ensure:

• Full compliance
• Reliable calibration standards
• Confidence in service quality

You can see our full list of accreditations here.

Labserve offers:

• A one-stop-shop for laboratory servicing and support
• Nationwide coverage across the UK and Ireland
• Support for a wide range of equipment and manufacturers
• A customer-focused, responsive approach to servicing
• Strong technical expertise backed by decades of experience

Sustainability is a key part of how we support our customers. Through effective servicing, maintenance, and calibration, we help extend the lifespan of equipment, reducing the need for premature replacement and minimising waste.

Our approach focuses on keeping equipment operating efficiently, reliably, and in compliance for as long as possible, supporting both environmental and operational goals.

As part of the SLS Group, we are also aligned with a wider sustainability strategy. You can learn more about our approach, commitments, and latest reporting on the SLS Group sustainability page here.

You can contact Labserve directly:

• Website: www.labserve.co.uk
• Email: info@labserve.co.uk
• Phone: 0345 030 3456

Our team will guide you through the next steps and arrange support as required.